Perguntas frequentes

A1: Please refer to the compatibility details provided on the product page.
If you are still unsure, feel free to contact us via live chat or email at support@teslaunch.net.

A2: Our standard delivery time is 6-12 days. For some products, delivery may take as little as 3-7 days. Please note that delivery times may vary slightly based on your location and any unforeseen logistical circumstances.

A3: We offer worldwide shipping.

Exclusions: Please note that P.O. Box addresses are accepted (excluding APO/FPO/DPO addresses). Kindly provide a residential or business address during checkout.

A4: Each country or region has its own customs regulations and policies. Please contact your local customs office for more details. In rare cases, if import duties or taxes are incurred, they are the responsibility of the customer.

A5: Payment Methods include: PayPal Express, Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Bancontact, Google Pay, IDEAL, and Shop Pay.

A6: We utilize advanced encryption and secure payment gateways to protect your personal and financial information. Your security is our top priority.

A1: If your order has not yet shipped, please contact customer service immediately to update the shipping address. Once the order has been shipped, the address cannot be changed, and cancellations will not be possible.

A2: If your order has not yet shipped, please contact customer service immediately to modify the item. Once the order has been shipped, changes and cancellations will not be possible.

A3: After placing an order, the warehouse requires 1-3 business days to process it.

Standard products are typically shipped within this time frame.

For pre-order items, shipping will follow the timeline indicated on the product page.

A4: Once your order has shipped, you will receive a shipping confirmation email. At the bottom of the email, you’ll find a tracking number.
You can click on the tracking number or use it to track your shipment at:https://www.17track.net/en.

A5: For regular products, orders can be canceled by contacting customer service before they are shipped. Once the order is in transit, cancellation is no longer possible.

For customized products, such as custom steering wheels or full-cover seat covers, cancellations are not allowed once the order details have been confirmed with customer service.

A1: Please refer to the installation video available on the product page or the instructions included in the package.
If you need further assistance, feel free to contact our customer support at support@teslaunch.net.

A2: Please contact our customer support team at support@teslaunch.net.

A3: We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as received—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, kindly contact us at support@teslaunch.net.

A4: 1. Confirm that the shipping address and email provided during the order are correct. If accurate, please check around your front door, back door, or nearby areas for the package.

2. If the package is not found, please contact your local carrier. Below are the contact details for major carriers:

1) USPS (US) Phone: 1-800-275-8777

Website: www.usps.com.

Find a Post Office: Find Location

2) UPS (US) Phone: 1-888-742-5877

Website: www.ups.com.

3) OnTrac (US) Phone: 1-800-334-5000

Email: sagteam1@ontrac.com

Website: www.ontrac.com.

4) FedEx (US) Phone: 1-800-463-3339

Website: www.fedex.com.

Locate a FedEx Office: Find Location

5) LaserShip (US) Phone: (804) 414-2590

Website: www.lasership.com.

6) Colis Privé (FR) Email: suividecolis@colisprive.com / opvolgenvanpakketten@colisprive.com.

Website: www.colisprive.be.

A5: Please provide pictures of the damaged product, the packaging, and your order number to our customer service team. We will verify with the shipping company and arrange a refund or replacement. Contact us at support@teslaunch.net.

A6: Orders with multiple items are often shipped in separate packages. Please check your shipment confirmation email, where you will find tracking numbers for each package.