Free standard shipping on orders over $129
Shipping time depends on the product.
Free shipping on all orders $129+ worldwide!
For all orders under $129, the shipping fee is $5.99.
Product Type | Handling Time | Shipping time |
Fast Shipping Products | 0-1 calendar days | 3-6 calendar days |
Standard Products | 1-2 calendar days | 6-12 calendar days |
Customized Products | 3-5 calendar days | 6-12 calendar days |
We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
We have many cooperative express companies, such as DHL, FedEx, UPS, and USPS. We will choose the most suitable mode of transportation for you according to your country.
Please note P.O. boxes address is available (excluding APO/FPO/DPO address). Please enter a residential or business address at checkout.
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home. If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact Customer Service for assistance. Contact us: support@tesulaunch.net
It's entirely possible that your package will be delayed due to weather or other force majeure factors. If the delay affects your use, please contact our custom service via support@tesulaunch.net for compensation.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@teslaunch.net.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@teslaunch.net.
Damages and issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. (Photos of defective or damaged products are required.)
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Fee
Customers are not required to pay for return shipping if a product is returned because it is "broken, missing, or wrong." If the product is returned due to "bought wrong, I don't want it anymore", the customer shall bear the return shipping cost, and the actual shipping cost will be deducted from the refund. In either case, there is no restocking fee for returns.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@teslaunch.net.
The TSL Car Charger is the ultimate solution for electric vehicle owners seeking a reliable and efficient charging option. Designed to meet EU standards, this charger supports a wide input voltage range of 120-240V, making it versatile for various environments. With its robust construction and eco-friendly features, the TSL charger ensures safety and durability, providing a high-quality power supply for Tesla NACS vehicles.
Features:
Warning:
1. Please read the instructions before use, if not used by the instructions may cause fire, electric shock, or serious injury.
2. It is strictly prohibited to disassemble or tamper with this charger, and strictly repair this charger from non-professional workers.
3.Avoid using the charger under extreme conditions(hurricanes, rainstorms, etc.).
Key Description:
Please press 2 seconds the button to enter adjustment mode, with [CUR] and [APPT] optional respectively for adjusting the charging current and setting the charging appointment time. Shortly press the button to switch options, Press 2 seconds the button to enter the corresponding setting option.
Product Specification:
Electrical properties | |
Input voltage | 120-240V |
Rated current | 32A |
Insulation resistance | ≥1000MΩ |
Durability | Above 10000 time,(unworking status) |
Environmental performance | |
Environmental temperature | -65°C~+125°C(PE cable-40°C~+85°C) |
Vibration | MIL-STD-202 Meth.204 |
Corrosion resistance | MIL-STD-202 Meth.101 |
Material | |
Cover | Thermoplastic |
Insulator | Thermoplastic |
seal ring | Rubber |
Flame retardant rating | UL94-V0 |
Touchpoint | Copper Alloy Silver Plated |
Eco-friendly performance | |
Operating temperature | -10°C~+80°C |
Relative humidity | 40℃ 98% |
Protection level | IP54(working) IP66(unworking) |
Package Transportation | |
Transportation | Express/Logistic |
Package | Storge case / PE+ Carton box |
FAQ:
Q: Is this charger waterproof?
A: The charging gun can reach lP54 in working condition, while the protection level of the control box can reach lP66in unworking condition, it is not suggested to use the charger in extreme environments and avoid the control box from rain.
Q: how fast is the charge speed?
A: The maximum charging power is 3.5-7.68KW(32A,120-240V)the actual charging speed depends on a variety of factors: the watts of the power supply, the capacity of the battery, and the quantity of electric charge.
Shipping time depends on the product.
Free shipping on all orders $129+ worldwide!
For all orders under $129, the shipping fee is $5.99.
Product Type | Handling Time | Shipping time |
Fast Shipping Products | 0-1 calendar days | 3-6 calendar days |
Standard Products | 1-2 calendar days | 6-12 calendar days |
Customized Products | 3-5 calendar days | 6-12 calendar days |
We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues. We have many cooperative express companies, such as DHL, FedEx, UPS, and USPS. We will choose the most suitable mode of transportation for you according to your country.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@teslaunch.net.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@teslaunch.net.
Damages and issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. (Photos of defective or damaged products are required.)
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Fee
Customers are not required to pay for return shipping if a product is returned because it is "broken, missing, or wrong." If the product is returned due to "bought wrong, I don't want it anymore", the customer shall bear the return shipping cost, and the actual shipping cost will be deducted from the refund. In either case, there is no restocking fee for returns.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@teslaunch.net.
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